Player believes that their withdrawal has been delayed

Consequently, we had marked the complaint as ‘resolved’ in our system. The player from Germany had a pending withdrawal exceeding 500€ that had not been processed despite waiting beyond the stated 3 business day processing time. kingmaker casino The player had submitted all necessary verification documents.

The issue was eventually resolved, with the player confirming receipt of the funds. The player from Germany had been waiting for a withdrawal for less than two weeks. After the complaint was submitted, we had advised the player to be patient as withdrawals could take some time to process, possibly due to unfinished KYC verification or a high volume of withdrawal requests. We assured him that we would intervene if his verified account didn’t receive the approved withdrawal after 14 days.

However, the player hadn’t responded to our messages, and as a result, we had to reject the complaint. The player from Australia had completed identity verification and requested an 800 AUD withdrawal in DogeCoin to his wallet. Despite waiting several days, the casino had not sent the money. The casino had requested an Australian ID and proof of address for verification.

However we are not seeing enough information about setting gambling limits. Also if you wish to close your account, you need to contact customer support who will close the account in 24 hours. Players should always have the option to close their account the minute they feel it is necessary. Kingmaker has an impressive collection with over 8,500 titles varying from slots to live tables and from exclusive games to table games. And to top it all, they also have sports betting with great odds and thousands of events.

Player’s withdrawal requests are delayed.

After an exchange of information and evidence between the player, the casino, and the Complaints Team, the player had received partial payment. The Complaints Team then had decided to keep the complaint open until the full payment was received. Finally, the player had confirmed the receipt of the remaining amount, leading to the successful resolution of the complaint.

Deposits and Withdrawals

We had advised the player to be patient and cooperate fully with the casino, as the delay could have been due to unfinished KYC verification or a high volume of withdrawal requests. The casino had requested to confirm the player’s email for further investigation. However, the player did not respond to our inquiries, so we were unable to investigate further, leading to the rejection of the complaint.

Player claims non-payment of winnings.

The player had been asked to cooperate fully with the casino. The issue had been resolved successfully which the player confirmed. The player from Germany had initiated two separate withdrawals of 500 Euros each from Kingmaker casino. Despite having received confirmation from the casino’s support, the funds had remained ‘in processing’. The player, having expressed an urgent need for the funds, had filed a complaint.